Shipping and Warranty
Orders placed for items in stock typically ship the same or next business day.
Free shipping will be through USPS or UPS dependant on order weight, dimensions, and the customer's address. You will receive an email with tracking information when you order is fulfilled at our facility. If you have not received a confirmation email upon completing your order, or shipping notification email for an in stock item within 2-3 business days of placing your order, please check your spam folder or contact us.
Please be aware of lead times when placing an order. Lead times are estimated, but not guaranteed. We typically ship items well before the lead time estimate, but some things are out of our control to include employees being sick, material shortages, etc.
We ship to every country in the world via UPS or USPS. Shipping rates are automatically calculated at checkout. International shipments are taking substantially longer to arrive than normal.
Lost/Damaged while in Transit: If your order is lost or damaged while en-route please contact us at firstname.lastname@example.org.
Our products are guaranteed for life to include wear and tear from field use. Intentional destruction to receive new product will void this warranty. Gear that is unable to be fixed, but at no fault to the user, will be replaced with a similar item or store credit equal in price. We have the right to deny a warranty request if we believe the request to be fraudulent.
Email email@example.com if your product needs to be fixed from wear and tear. Include a short description of what occurred and pictures of the product. Customers are responsible for shipping costs to and from our facility, but the actual repair or replacement is free. Please wash all gear before shipping it back to our facility, and include a note describing the issue. Gear that is not clean will receive a $20 cleaning fee. Gear repair can take up to 4 weeks, as we have to work it into our production schedule.